Share this story
Close X
Switch to Desktop Site


Communication Briefings, a Blackwood, N.J. newsletter, offers the following tips for vioce-mail etiquette:

* Greetings should be short, friendly, slow enough to understand, and in plain English.

About these ads

* Options on a menu should be order of popularity, so most people don't have to listen through a long list of alternatives before their own option comes up.

* Callers should always be given an easy exit so they don't wind up in "voice-mail jail." If they want to talk to a live operator, make that one of the first options on the menu.

* Don't put voice-mail on a complaints line, unless you have too many callers. It is not a good substitute for service and will send all the wrong signals about your business.

* Check your voice-mail frequently and try to respond within 24 hours.

* Program your messaging system to kick in after a couple of rings. People tend to get frustatrated by waiting more than a few rings and may hang up.

* Try the system out yourself to learn if what seems "efficient" from the inside is exasperating customers.

Follow Stories Like This
Get the Monitor stories you care about delivered to your inbox.