6 stories from a veteran flight attendant

When you're flying, you might get annoyed by an obnoxious fellow passenger who refuses to buckle his seatbelt or by the person demanding another refill of coffee, but at least you're not the one assigned to deal with them. Writer Heather Poole has been a flight attendant for more than 15 years and has seen it all in her time in the air. Here are 6 anecdotes – ranging from the fun to the horrifying – from her memoir 'Cruising Attitude.'

1. Not wearing lipstick could get a flight attendant kicked out of training

By Arienne McCracken

When Poole started flight attendant training, the first step was Grooming 101, where all attendants were taught how to properly maintain their appearance. (One of the most important rules? "No frizzies" in your hair.) After the grooming instructors taught them how to create and maintain an airline-approved beauty regimen, trainees were held to those rules for the rest of the instruction time. Often, Poole writes, an instructor would enter a room and say, "Ladies!" At first, they didn't know what that meant, but they quickly learned it meant someone's lipstick wasn't up to scratch and needed to be fixed, now. If they didn't reapply immediately, the offender would get kicked out of class permanently.

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Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

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