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RIM says service improving after Blackberry outage

RIM repairs failed switches that caused Blackberry outage. But RIM continues to monitor service to avoid repeat.

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A Blackberry subscriber holds a Research in Motion Blackberry in Ottawa Wednesday. Sporadic outages of BlackBerry messaging and email service spread to the U.S. and Canada on Wednesday, as a BlackBerry outage stretched into the third day for Europe, Asia, Latin America and Africa. On Thursday, RIM said service is improving.

Adrian Wyld/The Canadian Press/AP

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BlackBerry services buzzed back to life Thursday across Europe, the Middle East, Africa and India, after a three-day outage that interrupted email messages and Internet services for millions of customers.

Research In Motion Ltd., the Canadian company that makes the phones, posted a statement Thursday that says services are better. BlackBerry users around the world have faced huge problems over the past few days getting and receiving emails and messages, as well as launching Internet services.

The company says it will monitor the situation around the clock to make sure there's no repeat.

Research In Motion said a crucial link in its European infrastructure failed Monday, and that its backup also failed. Although the underlying issues have been repaired, the system had built up a backlog of emails and messages that needed to be wound down.

The BlackBerry outage in Europe soon spread to regions all round the world, including the U.S. and Asia.

Users fumed and confidence in the brand was strained, at a time the company is fighting a big battle with Apple Inc. — the timing of the outage was particularly unfortunate as it came on the launch of Apple's new iPhone.


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