Eggo waffles: Kellogg allots scarce supply(Read article summary)
Not all customers will get their Eggo waffles back at the same time as Kellogg recovers from several production setbacks.
â€śWe are working around the clock to restore Eggo store inventories to normal levels as quickly as possible,â€ť wrote Kellogg spokeswoman Kris Charles in an e-mail. â€śIn the meantime, we're allocating available product to customers based on historical percentage of business.â€ť
So which regions might get their Eggos back first? Mrs. Charles wouldn't say, adding only that Kellogg has "loyal Eggo consumers across the country."
Eggos are in short supply because two of the company's four frozen-waffle facilities have had operational problems in recent months. In September, Kellogg announced it had shut down its Atlanta plant after a Georgia Agricultural Department test revealed the bacteria listeria in a sample of Kelloggâ€™s Buttermilk Eggo Waffles. Listeria has been linked to meningitis and encephalitis, according to the Food and Drug Administration.
Kellogg issued a recall of two of its products, totaling 4,500 cases, although no illnesses had been reported.
After working with state and federal officials to eliminate the listeria, Kellogg reopened the plant, says Oscar Garrison, assistant commissioner for consumer protection at the Georgia Department of Agriculture. Then came torrential rains that flooded the facility and delayed the startup, Charles wrote in an e-mail.
Meanwhile, â€śextensive enhancements and repairsâ€ť at Kellogg's largest Eggo-producing facility -- in Rossville, Tenn. -- also slowed production, according to Charles. Several production lines at that plant are still down, she adds, but all the other lines at the four plants are operational.
The number of waffles that each plant produces as well as the number of production lines in each plant are not disclosed for competitive reasons, Charles wrote.