Apple instructs employees on how to handle iPhone 4 'death grip' complaints
(Read article summary)Apple has reportedly released a memo with advice to employees on dealing with consumers upset about poor reception on their new iPhone 4 handsets. Although the phrase 'iPhone 4 death grip' is never mentioned, Apple does recommend stressing that the reception on the iPhone 4 is the best of any iPhone in history.
Still considering signing up for that big class action lawsuit against Apple? Here's a little more grist for your mill: According to the tech blog Boy Genius Report, Apple has released a memo to employees with instructions on how to deal with consumers furious about the iPhone death grip and other reception-related maladies. (For a full rundown on the death grip problem, check out some of our previous posts on the topic.)
The memo, which has not been authenticated by Apple HQ, tells Apple retail employees to watch their tone when speaking to customers, and to stress that "the iPhone 4’s wireless performance is the best we have ever shipped." It also suggests that consumers invest in a plastic case, which could help alleviate the reception issues associated with the dreaded iPhone death grip.
"Gripping almost any mobile phone in certain places will reduce its reception," the memo reads. "This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band."
