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BlackBerry users have been 'let down,' RIM exec says

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(Read caption) BlackBerry data services are now mostly back online after a crippling outage, RIM representatives announced Thursday.

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Research in Motion founder and co-CEO Mike Lazaridis took to the Web this week to apologize for a crippling three-day outage that affected hundreds of thousands of BlackBerry users. "We've let many of you down," Mr. Lazaridis said in a video message (see below). "But let me assure you we are working around the clock to fix this. You expect better from us and I expect better from us."

The problem was reportedly caused by a hardware glitch, and the subsequent failure of a backup system. Service around the world has been mostly restored, Lazaridis said, although he stressed that it was "too soon to say that this issue is fully resolved." The outage has been a publicity nightmare for RIM, which embarked Thursday on what one tech blog called an "apology parade."


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