Netflix Christmas outage: Amazon to blame
Netflix outage affected customers in the US, Canada, and Latin America.
An outage at one of Amazon's web service centers hit users of¬†Netflix¬†Inc's¬†streaming video¬†service on Christmas Eve and was not fully resolved until Christmas Day, a spokesman for the movie rental company said on Tuesday.
The outage impacted¬†Netflix¬†subscribers across¬†Canada,¬†Latin America¬†and the¬†United States, and affected various devices that enable users to stream movies and television shows from home,¬†Netflix¬†spokesman¬†Joris Evers¬†said. Such devices range from gaming consoles like the Nintendo Wii and¬†PlayStation 3¬†to Blu-ray DVD players.
Netflix, which is based in¬†Los Gatos,¬†California, has 30 million streaming subscribers worldwide, of which more than 27 million are in the¬†Americas¬†region that was exposed to the outage and could have potentially been affected, Evers said.
Evers said the issue was the result of an outage at an Amazon Web Services' cloud computing center in¬†Virginia¬†and started at about 12:30 p.m. PST (2030 GMT) on Monday and was fully restored before 8:00 a.m. PST Tuesday morning, although streaming was available for most users by 11:00 p.m. PST on Monday.
"We are investigating exactly what happened and how it could have been prevented," Evers of¬†Netflix¬†said.
"We are happy that people opening gifts of¬†Netflix¬†or¬†Netflix¬†capable devices can watch TV shows and movies and apologize for any inconvenience caused last night," he added.
Officials at Amazon Web Services were not available for comment. Evers, the¬†Netflix¬†spokesman, declined to comment on the company's contracts with Amazon.