Judging by one online survey this week, some people look at this news and say, "I'll never do that." But that's a setback, not necessarily a reversal for an industry that has been roughly doubling its business each decade, Mr. Klein says.
He notes that the industry was little fazed, in the end, after the highly publicized Costa Concordia disaster a year ago, in which a similarly sized cruise ship ran aground off the coast of Italy, leaving more than 30 people dead. The operator of that ship, Costa Cruises, is owned by Carnival.
Although the latest cruise ship trouble lacks some of the Concordia’s drama – no fatalities, no destruction of a costly ship, no focus on allegations of gross negligence by the captain – it has its own potential for affecting the consuming public.
The Triumph’s loss of power (caused by an engine fire that was successfully put out on Feb. 10) occurred close to home for the American public and news media. And the reports from passengers during and after the ordeal brought home vividly what the loss of everyday amenities like plumbing and air conditioning might mean when several thousand people are wedged into relatively small quarters.
On Friday, the morning after the Triumph was towed into the port of Mobile, Ala., more details were emerging as passengers commented on their experience.