Many of the families say they received little or no state assistance in the wake of the tragedy. But what hurts the most, many add, is the complete lack of public solidarity with them, for what they endured at the hands of terrorists as fellow Russians.
"After it happened, I had no strength to do anything or go anywhere," says Valentina Gudkova, a pensioner who lost her son, daughter-in-law, and little grandson in the attack. "Friends took me around to offices where I had to get all sorts of documents (to deal with the final formalities), and officials treated me so coldly. I had to pay for everything. Eventually some bank sent me a letter to say that I'd been awarded 6,000 roubles (about $200) in compensation."
'Here we have very short memories'
Mr. Kalinchenko says he was astonished to see extensive Russian TV coverage of the tenth anniversary of 9/11 in the US last weekend.
"Of course we feel compassion and grief for what they went through; we went through it ourselves," he says. "But it was surprising to see how people are respected in the US, and what a big public ceremony they had to commemorate the tragedy. They named every single victim!"
The people of Kashirskoye Shosse waited seven years before the government permitted a small monument to be erected on the site, including a stone engraved with the names of the dead.