Nine times you should demand a refund

When you purchase a product or a service, you expect to get your money's worth. Sometimes that does not happen. When is it okay to demand a refund?

2. Anything unsanitary or unsavory in your food

Baz Ratner/Reuters/File
A waiter carries plates of food at Georgian restaurant Nanuchka in Tel Aviv, Israel July 15, 2015.

There are a lot of gross things I can deal with — my friends would love to tell you the story about the time I ate an ancient corn chip off the carpet in high school for a dollar — but as I've evolved out of being an idiot, hair or other yuck in my food isn't one of them. It's hard enough to eat out these days just thinking about the various "things" in my food that I can't see, so you better believe if there's visible, physical evidence of my gag reflex, I'd like my money back, please. And another, fresh meal. I'm willing to give it another go since I understand that accidents happen and I'm usually too hungry to have to start the restaurant search all over again.

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Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

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