Laura Chasin, founder of The Public Conversations Project, an organization that helps individuals, organizations, and communities converse constructively on issues of conflict, offers pointers for breaking the argument habit.
• Develop the courage and savvy to overcome the seductions of polarizing language. Ask anyone who uses sweeping generalizations to cite some specifics they're referring to.
• Refuse to ask or answer rhetorical questions.
• Be as dedicated a citizen as you are a consumer: Spend as much time shopping for candidates - and exploring issues - as you do exploring the mall.
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