The US State Department has pushed employees toward "digital diplomacy" with Twitter and iPhone apps, but the department has banned all employees from using WikiLeaks.
The ban is in response to WikiLeaks' decision to published classified material, including US diplomatic cables. It’s not clear when the policy first began but it joins a similar order by the US Department of Defense put in place since the leaking of Iraq and Afghanistan war documents earlier this year.
Analysts suggest the State Department is temporarily falling back on traditional bureaucratic protocols in the face of a crisis that is emblematic of the shift to an online world. As the dust settles, the WikiLeaks upheaval may push to the fore tensions between new “digital diplomacy” efforts that use Twitter and smart-phone apps, and an older culture of classified cables.
“They need to engage with the broader public, which is empowered with web 2.0, but at the same time keep confidentiality, which is a huge tension that organizations like the State Department have to address,” says Jovan Kurbalija, an expert in diplomacy and information technology based in Geneva.
Secretary of State Hillary Clinton has pushed for more integration of Internet advances in US diplomacy. She supported young, tech-savvy officers who were developing huge Twitter followings.