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Apple apologizes for botched iPhone 5 maps app

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Reuters

(Read caption) Google Maps has been booted from the iPhone 5, pictured here at an Apple shop in Belgium.

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Apple has issued a lengthy apology for the botched maps app on the new iPhone 5 and iOS 6 and encouraged users to try out alternative software – including a Web-based version of Google Maps. In a statement entitled "A Letter To Our Customers Concerning Maps," Apple CEO Tim Cook said the company was "extremely sorry for the frustration this has caused our customers."

Apple would continue to work on improving the Apple Maps app, he added. 

"There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day," Cook wrote in the letter. "In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you." 

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